Effective Date: 1 January 2025

Location: Western Australia

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you book or stay at our short-term holiday rental.

1. What information we collect

When you book or stay with us, we may collect:

• Your full name
• Contact details (email address, phone number)
• Payment information (processed securely through a third-party provider)
• Identification (if required by law or for check-in)
• Booking details (dates of stay, number of guests, age of guests, special requests)

2. CCTV cameras

To ensure the safety and security of our guests, property, and staff, CCTV cameras may be in use in the external areas only (such as entrances, driveways, or outdoor common areas).

Important points:

• No cameras are installed inside the property or in any private spaces (e.g. bedrooms, bathrooms, or indoor living areas).
• CCTV is used solely for security and safety purposes.
• Footage is stored securely and only accessed if needed (e.g. for investigating an incident).
• Footage is not shared, unless legally required (e.g. by police or insurance).

By staying at our property, you acknowledge and consent to the use of external CCTV surveillance.

3. How we use your information

We only use your information to:

• Confirm and manage your booking
• Communicate with you before, during, and after your stay
• Meet legal or safety requirements
• Improve our services

We do not use your personal information for marketing unless you give us permission.

4. How we store and protect your information

• Your information is stored securely (digital records are password-protected; physical documents, if any, are kept safe).
• CCTV footage is stored securely and automatically deleted after a reasonable period unless needed for an investigation.
• We do not share your information with third parties, except:
• If required by law (e.g., police or government request)
• With trusted service providers (e.g., booking platforms or payment processors)

5. Your rights

You have the right to:

• Access the personal information we hold about you
• Ask us to correct any inaccurate information
• Withdraw your consent (where applicable)

To make a request, please contact us using the details below.

6. Cookies and booking platforms

If you book through a third-party platform (e.g., Airbnb, Booking.com), their own privacy policies apply too. We recommend reading those policies.

7. Contact us

If you have any questions or concerns about your privacy, or would like to access your information, please contact us.

8. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on request or on our website (if applicable).